7-DAY MONEY BACK GUARANTEE

Program

Change of mind? 

Don’t worry, MONEY BACK GUARANTEE 

returns your money in full amount.


Every year, close to RM20,000,000 has been lost due to the wrong product purchased by the consumer. 

HOW CAN MBG HELP?

A change of mind on the purchase, having found a better option.

Product does not fit, causes pain during or after use

Buying online means no demo product provided for you to try.

Your purchase is not genuine product.

You are misinformed by fabricated reviews or marketing jargons.

Seller connects the product to special audio source to make the display unit sounds better.

33% of the consumers are not satisfied with their purchase

JVC is the 1st audio and visual brand who offers Money Back Guarantee Program in Malaysia.

BENEFITS

Find the perfect audio product to best fit your needs without trial and error.

PEACE OF MIND

MONEY BACK GUARANTEE

Change of preference or audio requirement? Save your hard earned money by choosing us.

Confidence guaranteed from the brand that offers the highest audio and builds quality assurance.

QUALITY ASSURANCE

HOW TO APPLY?

Make sure your item is qualified for MBG. To check if your purchase is qualified, check out the terms & conditions here.


01

Submit your request for MBG here. We will process your application and contact you for verification.

02

Send us your item attached with the official receipt and we will refund your PURCHASED PRICE within 14 days.

03

REQUIREMENTS

Please read through the terms and conditions check sheet for qualification.

DELIVERY: WRONG PRODUCT

  • Item must be in New Condition
  • Item must be in Sealed Condition
  • Item must be in Original & Complete Packaging
  • Item must not be worn, altered or damaged
  • Tags & Labels attached

QUALITY: PRODUCT CONDITION

  • Item must be in New Condition
  • Item must be in Original & Complete Packaging
  • Item must not be worn, altered or damaged
  • Tags & Labels attached

WEBSITE: INCORRECT CONTENT

  • Item must be in New Condition
  • Item must be in Original & Complete Packaging
  • Item must not be worn, altered or damaged
  • Tags & Labels attached

PRODUCT: DOES NOT FIT

  • Item must be in New Condition
  • Item must be in Original & Complete Packaging
  • Item must not be worn, altered or damaged
  • Tags & Labels attached

CUSTOMER CHANGE OF MIND

  • Item must be in New Condition
  • Item must be in Original & Complete Packaging
  • Item must not be worn, altered or damaged
  • Tags & Labels attached

ABOUT THE BRAND

JVC is a leading developer and manufacturer of sophisticated audio and video products that use superior technologies to deliver high quality sound and images.


JVC offers high definition displays and home theatre projectors, digital video camcorders, home theatre systems, audio components and systems, portable audio products, digital storage devices, audio and video accessories and car audio/video products.

QUALITY PRODUCT

TESTIMONIALS

I love how JVC Malaysia is providing MBG service, it gives me the chance to make sure I bought the correct product, boost my confident and I can ensure that it doesn’t cause me any problem in long run.

 

- Sook Mei, June 31, 2017

Once I bought product which doesn’t sound the same with actual product and display demo unit, I like how this service prevent consumer to get conned by shady retailers.


- Nicholas Ng, June 5, 2017

Amazing, JVC is the first brand offered this MBG service, returned once I found out it is not fit perfectly in my ears, refund process is smooth and easy.

 

- Chee Seng, June 15, 2017

Bought a JVC earphone as gift, found out friend had the same product, returned and got my money back, perfect service!


- Mirah, Aug 1, 2017

A responsible brand, provide extra step of service which nobody beside them is doing that to protect us consumer, good job JVC, will support your product from now on. 


- Amir, May 20, 2017

I always spend so much money on wrong product, impulsive buy really cost me a lot in headphone selection, now JVC MBG really save me money and I love the quality and promise they offering.


- Huzaini, July 2, 2017

OUR CLIENTS

....and many more!

Founded in Japan, manufacture radio and photograph

1927

1937

Manufactured Asia first Television

1965

Manufactured first stereo headphone STH-1

Invented VHS recorder to consumer market, become the pioneer in the industry

1970

1980

Created JVC's own personal computer HC-95

2001

Awarded by National Academy of Television Art and Science

Invented proprietary “Wood Dome" Technology for audio product

2008

2016

Created 1st Flagship Laser native 4k Home Projector  


MILESTONE

Complete the form and 

we will contact you as soon as we can!

What is JVC Headphone Money Back Guarantee (MBG) Program?

A: 100% Buyer Protection and Satisfaction Guaranteed is fully supported by JVC Malaysia. JVC Malaysia are the first brand in the industry to fully support and protect our customers.



How do I apply for the MBG Program?

A: You can find the application form here.



What does JVC Headphone Money Back Guarantee (MBG) Program cover?

A: This Program covers JVC Headphone and Earphone purchased through our official resellers locally.


If I bought JVC product from overseas or not a JVC recognized reseller, can I apply for the Program?

A: We apologize, Money Back Guarantee Program only covers Local purchase through our official reseller, an official receipt is required during the application.



Can I return the item after the Program return policy coverage day?

A: Your item cannot be returned after 7 days calendar days for the item under the Program.



What do I require for valid returns?

A: Proof of purchase (Receipt), Full package with the product, All accessories must be included 



How do I calculate the 7 days eligibility?

A: The 7 days return is calculated from the date of purchase till the date you apply for our program (Weekend and Holiday included) 



How soon will I receive my refund?

A: The process takes up to 14 working days (Verification, Documentation and Refund process) 



How will I receive my refund?

A: We will do IBG or Cheque bank-in to your preferred bank account.



Where should I send the item to?

A: Kindly have your returns shipped to our office address:


Klingen & Erlesen Sdn Bhd. 

Attn: Return Department 

65A, Jalan SS15/8A, SS15 Subang Jaya, 

47500, Selangor, Malaysia 

Contact no.: 03-5631 5055

FREQUENTLY ASKED QUESTIONS (FAQs)

Email us at info@klingenerlesen.com if your question is not on the list!

Terms & Conditions 


(1) In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. 

(2) Distributor reserved the right for return rejection due to requirement(s) does not meet, we do not allow for second inspection or re-open the cases

(3) Verification and refund policy require minimum 14 days (excludes Public holiday and weekend) 

(4) Return Department does not accept request to speed up process or special requirement 

(5) This Program only covers local purchase, we do not entertain customer who purchased from oversea or not authorized resellers

(6) 7 days return eligible calculated from the day of your purchase till the day you apply of our program

Copyright © JVC Malaysia 2017